Shipping-Policy

Shipping Fees

We provide standard free worldwide shipping on all orders.
We promise to cover any postage required for returns, exchanges or repairs due to product problems.

 


Track Your Order

You will receive an email with a tracking number once your order is shipped.
You can track your order here

If you encounter any problems, you can contact online customer service by clicking the Contact Us button in the lower right corner of the page.

Or you can directly send an email to our exclusive service mailbox :service@supersharge.com

We will respond as soon as possible and help you solve it.

 

Delivery Time & Returns 

Delivery Time

Please refer to the below delivery times per country, please note these are in business days. Additionally, processing time can take between 24-48 hours as we prepare your order for shipment. 

    •    United States: 5-9 days
    •    United Kingdom: 5-9 days
    •    Canada: 6-10 days
    •    Australia: 6-10 days
    •    New Zealand: 6-10 days
    •    Europe: 6-12 days
    •    Asia: 6-12 days
   

Important Shipping Information for Lithium Battery
Please note that as the product contains a high capacity lithium battery, it may be subject to customs inspection. This is rare, but may cause a slight delay in delivery. Rest assured, if your order is detained and cannot clear customs, we will refund the full amount or send a replacement promptly to ensure your peace of mind.

 

Returns & Defective Items

We are committed to providing high-quality products. You can return or exchange the goods within 30 days after receiving them. If the goods you received are defective or damaged, we will replace them free of charge.

 


Things to Note

We are not responsible if an incorrect address is entered during the checkout process, but we will do our best to reconcile such issues.
Please ensure your billing and shipping address are correct before processing your order.
If we have made an error, we will take responsibility for the original order made for you at no charge.